Digital Experience
We craft seamless, high-performing experiences that connect people and business across every channel.
From journey architecture to digital design, we connect brand, technology and user behavior to create interactions that convert, retain and build long-term engagement.
New experiences
Customer experience isn’t about touchpoints, it’s about momentum.
We help brands invent experiences that create measurable growth by turning every interaction into a moment of value.
Our approach connects business vision, customer insight and digital craft to design experiences that attract, convert and retain, beautifully and effectively.
We go beyond mapping journeys: we build the digital products, services and ecosystems that redefine how customers engage, purchase and stay loyal.
Typical missions include:
Reimagining end-to-end customer journeys across digital and physical channels.
Designing new digital services that enhance loyalty and lifetime value.
Translating brand strategy into functional, seamless experiences.
Creating MVPs and pilots that prove impact in-market.
We design experiences that don’t just delight - they perform.
User Journey
Every interaction is part of a larger story.
At Haikus, we map and design user journeys that flow seamlessly across channels, connecting digital, physical and human touchpoints into one coherent experience.
We go beyond optimizing interfaces: we orchestrate end-to-end journeys that drive engagement, satisfaction and measurable growth.
Our process blends human insight, behavioral data and business strategy to ensure each moment (online or offline) contributes to both user value and brand performance.
Typical missions include:
Mapping multichannel journeys across web, app, store, service and social environments.
Identifying pain/friction points and opportunity gaps to increase conversion and loyalty.
Designing new experience architectures linking digital services and human interactions.
Prototyping, testing and refining journeys to ensure impact and scalability.
We turn fragmented experiences into fluid, connected and high-performing journeys.
Experience Design
Design is how strategy comes to life.
At Haikus, we craft user-centric, seamless and high-performing digital experiences, translating human insight and brand intent into measurable business results.
Our approach is grounded in research, shaped by creativity, and refined through iteration.
We don’t just design interfaces: we design outcomes: engagement, conversion, loyalty, growth.
From websites and mobile apps to digital platforms and connected services, our designers work end-to-end, from concept to interface, ensuring every detail serves both the user and the business.
Typical missions include:
Conducting user research to uncover motivations, pain points and unmet needs.
Translating insights into interaction models and product architectures.
Designing and prototyping user experiences that feel intuitive and frictionless.
Bringing ideas to life through interfaces that are distinctive, elegant and efficient.
We design experiences that engage - and perform.
Contact us
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